Summary
Technical Business Analyst & Scrum Master with strong stakeholder facilitation, process documentation, and creative problem‑solving across ICT, construction, logistics, and media. Skilled in requirements analysis, system design, agile delivery, and clear training/knowledge artefacts. Comfortable bridging technical and non‑technical teams to move work from ambiguity to action.
Employment
Freelance Technical Consultant
Video Editor · WordPress Consultant · Technical Documentation
- Edited music video; translated track themes into concept-driven editorial treatment; integrated Python‑generated visualisations in Kdenlive for an Aotearoa‑based musician.
- Expanded WordPress development capabilities for low‑budget client sites; established on‑brand, measurable content patterns.
- Explored Arduino basics, electronics, writing BOMs, and circuit design; documented in Confluence.
- Applied structured BA approaches to creative/technical problem‑solving.
ClearPoint New Zealand
Technical Business Analyst · Product Owner · Scrum Master · QA
- Facilitated stakeholder workshops; elicited/clarified requirements and system behaviours.
- Produced training materials (written & video) and maintained Confluence knowledge bases.
- Served in embedded agile teams as manual QA tester, Scrum Master, and Product Owner.
- Researched emerging AI risks/capabilities (SWOT) to inform internal documentation and solution options.
- Drove the Applicant Tracking System (ATS) transition, replacing spreadsheets with a single source of truth and clearer ownership.
- Mapped end‑to‑end hiring flows in Miro; created interactive dashboards with Google Data Studio & MS Power BI.
Enstall New Zealand
Logistics & Operations — Warehousing · Fleet · Insulation Installation
- Coordinated warehousing and logistics, including a ~20‑vehicle fleet and site logistics.
- Designed basic databases and automated processes; implemented no‑code tracking solutions.
- Deployed an AppSheet‑based stock tracker (barcode/QR scanning) replacing paper logs; delivered live counts/locations and weekly CFO reporting.
- Used CRM to monitor project status and drive proactive customer communication.
- Installed insulation/efficiency solutions; operated forklifts and adhered to site safety.
- Elevated safety standards by instituting blameless post‑mortems, specifying forklift safety lights/lasers, and codifying pedestrian‑zone procedures for warehouse and field operations.
Highlights: Introduced analytics for hiring flow visibility; led ATS migration; shipped content/WordPress improvements; produced reusable training artefacts across teams.